The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of Custom Thermoelectric, LLC. 11941 Industrial Park Road, STE 5  Bishopville, MD 21813 Copyright © 2005-2015. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2005-2015 Custom Thermoelectric Online Store. All rights reserved.

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Custom Thermoelectric. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Custom Thermoelectric or any third party, except as expressly granted herein.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Custom Thermoelectric and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Custom Thermoelectric believes that customer conduct violates applicable law or is harmful to the interests of Custom Thermoelectric and its subsidiaries.

  • Privacy Policy
  • Custom Thermoelectric use of personal information that you may submit to Custom Thermoelectric through this Web site is governed by the Custom Thermoelectric Privacy Policy.

  • International
  • When ordering from Custom Thermoelectric, you're responsible for assuring the product can be lawfully imported to the destination country.   

    The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
    Buyer shall reimburse Custom Thermoelectric if any of the above fees are paid for by Custom Thermoelectric. An invoice for these additional charges will be sent to the buyer for payment. Payment must be made within 10 days of invoice date.
    To be clear, the BUYER is responsible for all import duties, processing fees, customs fees, tariffs, VAT, HST or GST taxes, license costs, clearances fees, and any other fees and charges levied by the government of the recipient country.
    Estimates of some of these fees can be found on the following websites *;
    *Custom Thermoelectric is not affiliated with or is in no way responsible for the accuracy or content of the information provided by the above websites.

  • Sales Tax
  • The Online Store only charges sales tax for merchandise ordered on this Web site that is to be shipped to a Maryland address.  The Maryland sales tax rate is 6% of the merchandise total.

  • Return Policy

    All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department.  Please call 443-926-9135 or email and request an RMA number. Please indicate a specific reason for the return.

    Merchandise under this Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within 90 days of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.

    Please save all packaging and accessories for any item that is returned to Custom Thermoelectric. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Custom Thermoelectric to process your RMA.  An item returned for a replacement may be repaired or replaced at Custom Thermoelectric's discretion, unless otherwise required by law. All items sold through are subject to our Custom Thermoelectric Return Policy.  Physically damaged or used items cannot be returned.

    All returns for a refund are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

    All returns for a refund are subject to a 100% re-testing to confirm that the product is undamaged, unused, and in 100% working condition. Refunds will ONLY be issued after this re-testing and verification is completed. Any items found to be used, damaged, or altered in any way will be refused RMA service and NO refund will be issued.